Error Messages and Troubleshooting

Documentation on common SimpleRisk error messages and how to troubleshoot them.

Why Do I Get Ajax Errors and Blank Pages in SimpleRisk 20170102-001 or Higher?
With SimpleRisk 20170102-001, we converted several of the pages to use javascript AJAX queries against the API functionality.  To get SimpleRisk to work pro...
Fri, Mar 31, 2017 at 11:51 PM
Why are my pie charts not displaying properly in SimpleRisk?
PHP has removed the standard JSON extension as of PHP 5.5rc2 due to a license conflict. This functionality is used in SimpleRisk's graphing library...
Wed, Aug 19, 2015 at 11:48 PM
Why do I see a "PHP Notice: Use of undefined constant" message in my error log?
Newer versions of PHP now have short tags off by default and the older version of SimpleRisk used these short tags. Since the config.php file does not ...
Wed, Aug 19, 2015 at 11:49 PM
Why am I unable log in to SimpleRisk using the default username and password?
A SimpleRisk user noted that they were having difficulty logging in with the default username of "admin" with a password of "admin". ...
Wed, Aug 19, 2015 at 11:50 PM
Why do I see a "A fatal error has occurred. Please contact support." message and am unable to log in to SimpleRisk?
The "A fatal error has occurred. Please contact support." error message is associated with the SimpleRisk function that connects the PHP code ...
Wed, Aug 19, 2015 at 11:54 PM
Why do I see a fatal error noting that a database field doesn't have a default value?
A message that reads "Fatal error: Uncaught exception 'PDOException' with message 'SQLSTATE[HY000]: General error: 1364 Field 'XXXXXX&#...
Thu, Oct 19, 2017 at 8:23 PM
Why do I get a message saying one of the necessary grants was missing while trying to upgrade SimpleRisk?
As of the 20141129-001 release of SimpleRisk, a check was added to ensure that the database user for SimpleRisk has the necessary privileges for the upg...
Wed, Aug 19, 2015 at 11:58 PM
Why do I see a "PHP Fatal error: Call to undefined function mb_detect_encoding" message in my error log?
Some users have reported seeing an error message saying "PHP Fatal error:  Call to undefined function mb_detect_encoding() in …\simplerisk\includes\H...
Thu, Sep 3, 2015 at 2:11 PM
Why do I see a PHP Fatal Error saying "Class 'PDO' not found"?
If you are running SimpleRisk on a RedHat-based Linux distribution and see an error saying something like: PHP Fatal error:  Class 'PDO' not f...
Tue, Oct 13, 2015 at 10:32 PM
Why do I see a PHP Fatal Error saying that the GROUP BY clause is incompatible with sql_mode=only_full_group_by?
 A SimpleRisk user reported seeing the following error message when going to the Reporting tab on a new SimpleRisk instance: Fatal error: Uncaught excep...
Fri, Feb 10, 2017 at 4:14 PM