Error Messages and Troubleshooting

Documentation on common SimpleRisk error messages and how to troubleshoot them.

Why can't I connect my SimpleRisk VM to the network?
How to Resolve Connection Issues with SimpleRisk VM Introduction This guide is meant to help resolve any issues connecting a SimpleRisk VM instance to a n...
Thu, Nov 7, 2019 at 11:04 AM
Why do I see an X next to References and Index permissions in the SimpleRisk Health Check
Why do I see an X next to References and Index permissions in the SimpleRisk Health Check? Introduction With the release of SimpleRisk Version 20200401-00...
Mon, Aug 31, 2020 at 12:28 PM
Why can't I see risks after updating to 20200401-001?
Why can't I see risks after updating to 20200401-001? Introduction With the release of SimpleRisk Version 20200401-001 we have become aware of an iss...
Fri, May 22, 2020 at 9:32 AM
SimpleRisk is Running But You Are Unable to Log In
NOTE: A change will be made with the SimpleRisk Q3 2020 release that will make this support article obsolete. A new SimpleRisk customer recently contact...
Wed, Sep 2, 2020 at 9:10 AM
Why do I see a PHP Fatal error: Uncaught Error: Call to undefined function curl_init() message in my PHP error log?
When navigating to the Health Check page, I received a blank page and the following error message in my Apache error log: [Mon Oct 05 21:03:46.078760 20...
Mon, Oct 5, 2020 at 4:26 PM
Why does my SimpleRisk Backup fail during Upgrade?
Why does my SimpleRisk Backup fail during Upgrade? Introduction With the release of SimpleRisk version 20200305-001 we have crossed a barrier in applicati...
Mon, Mar 29, 2021 at 12:00 PM
Why does my SimpleRisk Backup fail during Upgrade? (file_get_contents)
Why does my SimpleRisk Backup fail during Upgrade? (file_get_contents) Introduction With the release of SimpleRisk version 20200305-001 we have restructur...
Mon, Mar 29, 2021 at 2:22 PM
"Row Size too large (> 8126)" Error When Enabling the ComplianceForge SCF Extra
Recently, we have had a number of users report the following error message when activating or upgrading the ComplianceForge SCF Extra in SimpleRisk: PHP...
Wed, Jan 12, 2022 at 9:17 AM
Why is Compliance Forge Failing to Upgrade?
If you are experiencing an error upgrading the Compliance Forge Extra while upgrading from SimpleRisk version 20210802-001 please look at your apache error ...
Fri, Nov 5, 2021 at 8:41 AM
SimpleRisk Will not Backup due to Column Statistics Flag (Ubuntu)+(RDS only)
This FAQ is designed to cover a recent development that we are seeing during the upgrade process. If the SimpleRisk installation and apache are on a separat...
Fri, May 27, 2022 at 4:39 PM