Error Messages and Troubleshooting

Documentation on common SimpleRisk error messages and how to troubleshoot them.

Why do I see "CSRF check failed. Your form session may have expired, or you may not have cookies enabled."?
SimpleRisk uses the csrf-magic library to include nonces in posts in order to prevent Cross Site Request Forgery attacks.  When this library is first initia...
Sat, Jan 16, 2016 at 12:13 PM
Why do I get a "2006 MySQL server has gone away" error message when uploading a file?
If you a "PHP Fatal error:  Uncaught exception 'PDOException' with message 'SQLSTATE[HY000]: General error: 2006 MySQL server has gon...
Fri, Nov 11, 2016 at 9:53 AM
Why do I see an "incompatible with sql_mode=only_full_group_by" error message?
With new installations of MySQL and certain configurations set in MySQL, you may receive the following message from SimpleRisk in your Apache error log file...
Tue, Dec 27, 2016 at 9:00 AM
Why do I get a DataTables warning when viewing a page in SimpleRisk?
Occassionally, when viewing a page in SimpleRisk, you will receive a message like: DataTables warning: table id=DataTables_Table_0 - Ajax error. For mor...
Wed, Jan 24, 2018 at 9:32 AM
Why do I get an MBString not installed message in the Apache error log when I view a risk in RedHat, CentOS, or OEL?
Introduction This will help resolve an issue that presents the symptom of being unable to view newly created risks and/or plan mitigation for them. T...
Tue, Apr 11, 2017 at 11:15 AM
Why am I unable to load SimpleRisk OVA into vSphere?
Symptom This issue if resulting in the error : “line 102 unsupported storage item” is caused by the OVF format being 2.0 and this seems to cause issues wi...
Mon, Apr 24, 2017 at 2:06 PM
Why do I get a "String data, right truncated: 1406 Data too long for column 'id'" error message on a fresh SimpleRisk install?
One of our SimpleRisk customers reported receiving the following error message when trying to authenticate with SimpleRisk after performing a fresh installa...
Fri, Apr 28, 2017 at 3:04 PM
Why Can't I Register the SimpleRisk 20181103-001 Virtual Machine?
How to Fix Registration Issues with SimpleRisk 20181103 VM Introduction This short fix will cover how to correct an issue where users are unable to regist...
Sun, Mar 29, 2020 at 3:58 PM
How to fix issues importing SimpleRisk in VMWare products
Introduction It was brought to our attention some users are experiencing issues importing the SimpleRisk VM in different versions of VMWare products. We ha...
Tue, Jun 11, 2019 at 4:49 PM
Operating System Not Found with SimpleRisk VM (VMWare)
Introduction This troubleshooting guide has been created for users experiencing a "Operating System Not Found" error message when booting the ...
Thu, Jun 13, 2019 at 10:27 AM